A new J.D. Power 2018 Insurance Digital Experience Study concludes that while a few insurers are meeting consumers’ expectations in the digital realm, many more are not. One major finding of the report indicates that insurers have done well in creating attractive user interfaces, but they struggle with core insurance functionality. J.D. Power said that “most insurers’ digital offerings are lacking in insurance-specific capabilities such as processing claims, effective shopping and servicing of policies.”
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