Commissioner Jim Donelon announced that last year the Louisiana Department of Insurance (LDI) helped consumers collect $9.1 million in payouts in addition to the original amounts offered by insurance companies. These additional funds are the result of consumers filing complaints with the LDI Office of Consumer Services staff who review consumer complaints and work with company representatives to resolve disagreements. In 2017,the LDI received 3,479 complaints and helped consumers recover $9,111,303 in additional payments from insurers. By comparison, in 2016 the LDI helped consumers recover $7,604,380 from 4,369 filed complaints.
More info on consumer complaints here.