In claims news:

Risk & Insurance editor Robert Ceniceros takes on the growth of claims volume with economic recovery and how TPAs are planning (or rather, in his view, not planning) for the uptick. Ceniceros notes that: “an increased use of products such as nurse triage programs is driving a downward shift in the category and severity of claims TPAs receive, Hessling added. Triage nurses typically determine whether a worker injury is serious enough to require immediate medical attention or is slight enough that self care is all that is needed.” In addition to the fact that better safety programs have made the rise in claim volume less profound than recent gains in employment figures.

Read the full column from Risk & Insurance here.

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