Travelers released data on the success of its ConciergeCLAIM nurse case management service, which found that in-person care is associated with significantly better return to work and a decrease in litigation. Travelers began the program in 2010. Last year, it doubled the number of clinics hosting ConciergeCLAIM nurses to 30, and Thursday, it announced it has doubled the number again, to 60. According to coverage in the Hartford Courant, nurses who have direct contact with claimants, rather than just talking to them over the phone, are able to pre-empt problems and ensure the treatment plan is being followed. Injured employees covered by Travelers who don’t see a ConciergeCLAIM nurse are out of work for 78 days, on average. However, those who get the in-person attention return to work after 46 days, on average. From 2009 to 2014, Travelers grew its workers’ comp segment by 52 percent. The company became the comp market share leader in 2013.
Read the full article from the Hartford Courant here.