In industry news:

The highest percentage of claims leaders (46 percent) surveyed in Rising Medical Solutions’ 2017 Workers’ Compensation Benchmarking Study believe adjusters become expert at claims management within four to six years on the job. This begs the question, what makes a claims expert and how do adjusters become one? A new white paper, co-authored by study program director Rachel Fikes and industry journalist Peter Rousmaniere, examines strategies for achieving peak adjuster performance rooted in “deliberate practice,” a performance improvement concept retailed by pop psych author Malcolm Gladwell as the “10,000 hour rule” in his bestseller, Outliers: The Story of Success.

Read more via WorkCompWire here.

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