In industry news:

Five years of polling more than 1,700 claims executives for the Workers’ Compensation Benchmarking Study indicates only 24 percent of claims organizations are high performers. A new white paper released by the study group – “How to Close the Claims Performance Gap: Top 3 Findings in 5 Years of the Workers’ Compensation Benchmarking Study” – asks, what do the other 76 percent need to do to catch up?

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