In industry news:

Liberty Mutual has introduced “smart video technology” that automatically delivers a personalized online video to workers’ compensation claimants, summarizing key claims information and providing links to helpful tools and resources. Claimants of Liberty Mutual Insurance and its wholly-owned third party administrator, Helmsman Management Services, who meet certain criteria will now receive a two-minute online video at the time of the first indemnity payment.

Read more about the initiative here.

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