Psychological first aid, or PFA, after a traumatic workplace event can reduce the cost of comp claims over time. In PFA, also called “disruptive event management,” qualified mental health professionals arrive on site immediately after an incident is reported, spending anywhere from two to six hours in one-on-one counseling with employees. According to Risk & Insurance, before the Dollar Store started to offer post-event counseling, about 50 percent of affected workers were likely to quit their jobs after a traumatic event. After implementing PFA, the store was able to retain about 90 percent of its employees that suffered such stress. It also saw a 25 percent reduction in mental health workers’ comp claims stemming from an incident. Those that were filed were 15 percent less costly.
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