The Texas Division of Workers’ Compensation (DWC) recently reviewed form letters it sends to injured employees and decided to modify the correspondence using nationally recognized principles to increase usability. The wording, format, and organization of the new letters was guided by plain language writing techniques to make them easier to understand. Texas Department of Insurance’s Fawn Escalante, who helped with the project, said the revised letters use shorter words and sentences, have clear headings, and avoid jargon. The most common DWC letters were previously written at a college reading level and are now written at a seventh grade level.
Read more about the project here.